About Us:
Issuer Direct is a premier provider of communications and compliance technology solutions that are designed to help organizations tell their stories globally. Our comprehensive solutions are used by thousands of corporations around the world, all of which rely on our industry leading newswire ACCESSWIRE®, IR website architecture, virtual live events, and compliance technologies. Founded in 2006, Issuer Direct is a publicly traded company (NYSE: ISDR) headquartered in downtown Raleigh, NC, with multiple locations across the U.S. and Canada. Today, Issuer Direct serves thousands of public and private companies in more than 19 countries.
Issuer Direct is a special company comprised of people proud of their past, and excited about their future. Above all, we are defined by the character and integrity of our people. As we work to serve our valued customers, we are always mindful of the importance of advancing through our personal integrity, our shared values, and our consistent ethical and honest business conduct. Issuer Direct is an Equal Opportunity Employer, and we are excited about recruiting skilled professionals looking to be a part of our dynamic team!
The Customer Support Admin is responsible for providing support for internal departments as well as external customers. You possess strong organizational and communication skills, the ability to resolve issues with a sense of urgency and prioritize obligations and deadlines. You will support our internal department flow and provide customer support during events that are broadcasted via our webcast and teleconference platforms by performing the following duties.
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A Day in the Life:
? Offers excellent customer service to new and existing customers through onboarding, training and event management.
? Handles logistics and planning for conference calls and webcasts.
? Provides event support and guidance through event set-up process.
? Monitors schedule of events and provide quality control, ensuring all details are accurate including day, times, requirements, etc.
? Schedules and executes recording sessions with webcast presenters.
? Schedules and manages 3rd party services.
? Monitors and provides support during live event.
? Performs other related duties as assigned.
About You:
Knowledge, Skills & Abilities
? Engage and partner with customers and internal partners as required
? Excellent oral and written communication skills
? Great attention to detail
? Excel in problem solving and troubleshooting
? Ability to work independently as well as within a team
? Ability to prioritize and leverage resources successfully
? Excellent time management and organizational skills
? Ability to critically multi-task in a high bandwidth environment
? Sense of urgency to provide a rapid response to client requests
? Self-driven
? Proficiency in PC/Internet technologies and Microsoft Office Suite
Education & Experience
? 1+ year experience providing customer and/or system support
Perks & Benefits:
? 100% company paid medical coverage, with optional dental & vision benefits
? 100% company paid Short-Term Disability, Long-Term Disability, and Life Insurance
? 100% company paid Telemedicine
? Employee Assistance Program & Health Advocate available for all employees
? Flexible Spending Account (FSA) & Health Savings Account (HSA)
? Company discounts on social & entertainment
? Parking Stipend
? 401(k) with match
