Job Title: Social Media Customer Service Representative
Pay: $18.00 per hour
Reports to: Social Media Customer Service Manager
About Us: Our TactaValues are the heart of Tactacam and we embrace these core values in everything we do:
● We Care deeply for our customers and teammates
● We are Experts in our field and teach others what we know
● We are a Team and engage with our peers and celebrate each other’s success
● We Innovate and refuse to accept the status quo and search for creative ways to grow
● We are Tenacious and do not rest until a problem is solved
● We Commit and hold ourselves personally accountable for contributing our very best work to our customers and peers
Position Overview:
In this role, you’ll be in charge of communicating with customers via multiple channels, helping troubleshoot cameras, and entering repair authorizations. This position may include other duties as assigned.
Currently hiring for the following shifts:
Full-Time Tuesday - Saturday 9:30 am – 6 pm CST
Responsibilities:
● Adhering to TactaValues in every aspect of daily assignments and interaction with customers and employees
● Efficiently and accurately providing customer service support via email, social media, and phone as needed
● Providing expert service and information about products and services to customers
● Maintaining open communication with the entire team, including outside agents
● Working closely with internal departments such as R&R, Shipping, and Accounting
● Learning and competently using all computer systems and platforms, such as Zendesk, Admin Portal, and Slack
● Actively participating in individual and team training and development programs in pursuit of expert skills and knowledge of Tactacam products and services
● Effectively communicating with the team lead to escalating the need for support
● Displaying a positive attitude
● Ensuring detailed information is recorded in Company systems
● Meeting and maintaining department and Company baseline goals by the 90th day of employment
Requirements:
● High-speed internet connection of 50mbps download and 10 mbps upload speeds and dedicated work area free of background noise, distractions, and interruptions
● High school diploma or equivalent; some college coursework is preferred
● 1-2 years of experience in a customer service or technical support role
● Excellent communication skills, both verbal and written
● Ability to multitask and prioritize tasks in a fast-paced environment
● Ability to accurately enter and retrieve information from a computer application
● Strong problem-solving skills and attention to detail
● Ability to work independently and as part of a team
● Must meet Company standards on weekly reporting and must finish tasks in a timely manner
Preferred Qualifications/Experience:
● Proficiency with Google Workspace and Zendesk CRM software
● Previous tech and/or customer support call center experience
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Work setting:
- Remote
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: Remote
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